Shipping policy

Last updated: 11 November 2026

Free worldwide shipping

Shipping is free on every order, to every country we deliver to. You pick your country in the cart.

How long does it take?

Delivery in 7–15 days from the day you order. This includes a few days to pack your order and the trip to you. Some remote areas, and busy times like December, can take a little longer.

Where does it ship from?

Your order is packed and sent by our fulfilment partner’s warehouse in China. That is why we can keep shipping free. Returns go to our address in Budapest, not to China.

Tracking

When your order ships, we email you a tracking number. It can take 2–5 days before the first update shows up online.

Customs, import duties and taxes

Import duties and taxes may be charged on delivery and are paid by the customer.

This applies to deliveries outside the European Union. Your cart shows this notice before you pay when it applies. Each country has its own rules, so check with your local customs office if you’re unsure.

If you refuse to pay these charges and the parcel comes back, we refund the order minus any return cost the carrier charges us.

Address mistakes

Please check your address at checkout. If you spot a mistake, email hello@matchacatbowl.com right away — we can fix it until the order has shipped.

Lost or damaged parcels

If your parcel arrives damaged, or doesn’t arrive, see our refunds page. We sort it out: replacement or refund.