Terms of sale

Last updated: 11 November 2026

These terms apply to every order placed on matchacatbowl.com. They are short on purpose. Please read them before you order.

1. Who we are

The seller is Badr Gemeay, sole trader (egyéni vállalkozó), trading as “Matcha Cat”.
Address: József krt. 73, 1085 Budapest, Hungary
Email: hello@matchacatbowl.com

2. Who can buy

Our shop is for consumers aged 18 or over, buying for personal use. Nothing in these terms limits the rights you have under the mandatory consumer laws of the country where you live.

3. Products and prices

We describe our products as accurately as we can. Handmade-style glazes vary, so colours and patterns can differ slightly from the photos.
All prices are in euros and are final prices. We do not charge VAT, because we use the Hungarian small business VAT exemption (alanyi adómentesség).
Shipping is free.
For deliveries outside the EU, import duties and taxes may be charged on delivery and are paid by the customer. We show this in the cart before you pay.
“Buy 2, save 10%”: when your cart has 2 or more bowls or sets, 10% is taken off them at checkout.
At checkout you may choose to pay in your own currency. Stripe shows the exact amount before you pay.

4. How an order works

Choose your items, add them to the cart and choose your country.
On the secure Stripe checkout page, enter your details and check them. You can correct mistakes until you press the pay button.
Pressing the pay button is an order with an obligation to pay.
The contract is formed when we send you the order confirmation email. Please keep it: it is your copy of the contract. We do not file contracts in a way you can look up later, but we keep order records as the law requires.

The contract language is English.

5. Payment

You pay when you order, by card, Apple Pay or Google Pay, through Stripe. We never see or store your full card details.

6. Delivery

We deliver worldwide to the countries listed in the cart. Delivery in 7–15 days from your order. Orders ship from our fulfilment partner’s warehouse in China. The risk of loss or damage passes to you when you (or someone you name, other than the carrier) receive the goods. More in our shipping policy.

7. Right of withdrawal

You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. You pay the direct cost of returning the goods. All details, including the model withdrawal form, are on our returns page. You can also use our withdrawal button.

8. Legal guarantee

You have the legal guarantee of conformity under the law that applies to you. In the EU, we are responsible for any lack of conformity that shows up within 2 years of delivery. You can ask for repair or replacement, or, if that is not possible, a price reduction or a refund. Write to hello@matchacatbowl.com with your order number and a photo.

Arrived damaged? Email us a photo and your order number, ideally within 48 hours of delivery, and we’ll send a free replacement or a full refund. This quick route is on top of your legal rights, not instead of them.

9. Complaints and disputes

Please write to hello@matchacatbowl.com first. We answer within 30 days and usually much faster.

If we can’t agree, you may turn to the conciliation board for our registered address: Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary. Consumers living in another EU country can also contact the European Consumer Centre in their country for free help. You can always go to court.

10. Law

Hungarian law applies. If you are a consumer living in another country, you keep the protection of the mandatory consumer rules of your country.

11. Changes

We may update these terms. The version shown when you placed your order applies to that order.